Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paragongeysershop@gmail.com. Please note that returns must be sent to the address provided by our customer support team.

If your return is accepted, we’ll provide you with the return instructions and, where applicable, a return shipping label. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at paragongeysershop@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the product is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For damaged or defective products, please provide clear photos or videos of the product and packaging when contacting our support team.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons.

We may also not accept returns for products that have been used, damaged after delivery, modified, or returned without their original packaging and accessories.

Please contact us if you have questions about whether your specific item is eligible for return.

Exchanges

The fastest way to ensure you receive the product you want is to contact our customer support team regarding an exchange.

Exchanges are subject to product availability and approval of the returned product.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law.

The item must be returned in the same condition that you received it, unused, and in its original packaging.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at paragongeysershop@gmail.com.